STATROAR

Billing & Refund Policy

Effective September 30, 2026

Review these terms before starting a paid membership or sponsoring player access.

Parent memberships

Monthly and annual parent memberships renew automatically through Stripe at the price and interval displayed during checkout until canceled.

Team and league sponsorships

Team and league sponsorships are one-time purchases. Checkout shows the player-seat quantity, number of covered months, per-player price, and total due. They do not renew automatically. A parent may activate an individual player membership when sponsored access ends.

Cancel anytime

Members may use Manage Billing inside StatRoar to cancel future renewal. Cancellation stops the next charge; access remains available through the end of the paid billing period unless Stripe indicates otherwise.

Access after a paid term

When individual or sponsored access ends, StatRoar keeps the recorded game data but locks individual statistics, player cards, highlights, and recaps from viewing and sharing. Reactivating paid or sponsored access restores the retained content.

Refunds

Membership and sponsorship fees are generally nonrefundable once a paid term begins. We will review requests involving duplicate charges, an incorrect charge, or a documented technical failure that prevented use of the paid service. Contact us within seven days of the charge so we can investigate. A full sponsorship refund ends the related player access.

Failed payments

If a renewal fails, StatRoar may provide a short grace period while Stripe retries the payment. Player access may be restricted if payment is not completed.

Request help

Email support@hoopstamp.com with the account email, charge date, organization name when applicable, and a brief explanation. Do not email full card numbers or banking credentials.